If you want to receive help from us in IRC, we ask in return that you follow a few simple rules.
Remember that none of the operators are being paid to do any of this - it's not our "job" to help you.
So if you can't take the time to read, understand, and follow a handful of rules,
I really don't see why we should waste our time on you - we all have better things to do: studies, jobs, real lives.
Do not, under any circumstances, send private messages (using /msg or /query) to channel operators (those with @ in front of their name), or aeRO2 staff (those with + in front of their name).
We don't know you. You don't know us. Noone likes getting messages that say "hi" from people they don't know.
Most of the time we're not there, and by the time we get back your "hi" is 6 hours old and you've signed off.
Even if you leave an informative message, usually we still can't help you unless you're actually online in the game, and you typically won't be.
By sending a private message you're singling out a specific operator to deal with your request, going against any internal delegation we might have decided upon.
For example, I (Bonhomme) often get requests for weddings.
Well, I don't do weddings. Gaile does weddings. And if you'd asked the channel Gaile might have heard you - if you asked me via private message, Gaile won't know about it.
(No, I don't forward those requests). Since you can't expect to stay on top of which staff member does what (we don't really tell people),
I suggest you avoid this problem by following this simple rule. Ask your question to the channel in a concise manner. Don't ask whether you can ask.
Don't ask if any GMs are present.
Don't say "I have a problem" and wait for an answer. Can you ask? Yes you can, do it. Are any GMs online? It doesn't matter, ask anyway. You have a problem? Great.
Tell us all about it.
Don't say "pls". Or "plz", or "plx", or any other variation. please (adj.) If it is your desire or pleasure; if you please.
Used in polite requests: Please stand back. Pay attention, please.
The American Heritage Dictionary of the English Language, Fourth Edition Don't flood, don't repeat. We can hear you. If we can't, then repeating incessantly won't help.
The channel operators reserve the right to get rid of you at any time.
Don't tempt us.